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Field Notes

Insights from the field.

Lessons from supportive housing delivery, SDVOSB contracting, and the warrior ethos applied to operations management.

Veteran Advocacy · 28 min read

Failure Improves the Score

The VA reports veteran trust at an all-time high. Its survey is sent only to veterans who completed a visit — so the veterans it failed are never counted, and every one it loses makes the number look better. On measurement, accountability, and who is permitted to check...

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Veteran Advocacy · 22 min read

Veterans at the Therapy Table

The VA employs more than 480,000 people — only 25% are veterans, lower than the Air Force, the Army, even the Department of Transportation. Who delivers the care matters as much as how it is designed. On representation, trust as a clinical variable, and the fix the VA already holds in its own hands...

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